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Tenants (Platform)

The Tenants page is the platform administration console for creating and managing tenants. It is only available to platform administrators. Tenants represent isolated customer environments; each has its own users, devices, rule chains, and data.

Overview

A tenant provisioning task tracks progress through states: - PROVISIONING — the platform is creating the tenant's backing resources - ACTIVE — the tenant is fully provisioned and usable - SUSPENDED — the tenant was suspended by a platform administrator - FAILED — provisioning failed; the last error is shown

Actions

  • Create tenant — provision a new tenant. You must supply a unique tenant name. The platform records who created it and when.
  • Retry — retry a failed provisioning task. Useful after fixing an external dependency.
  • Suspend — suspend an ACTIVE tenant. Suspended tenants cannot log in or perform most operations until resumed.
  • Resume — return a SUSPENDED tenant to ACTIVE.
  • Members — manage each tenant's administrator/member accounts (roles, enable/disable, password rotation).

Members drawer

  • Add members by email/name and assign roles.
  • Generated passwords are shown exactly once and must be copied immediately.
  • Disable/enable members and edit their roles without deleting their audit history.
  • Password rotation creates a new password (shown once) or rebinds validity as needed.

Notes

  • Suspension is a platform-level administrative control; it does not delete any data. Data retention rules still apply.
  • Provisioning is tracked in the tenant provisioning table with attempt counts and last error details for troubleshooting.
  • Audit events are written for all tenant lifecycle actions (creation, suspend, resume, member changes).