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Support

Everything below routes through the open project or through a commercial agreement. There is no support email address and no ticket portal published on this site — the NereidAI organization on GitHub is the single entry point.

Getting help from the community

Community support flows through GitHub. There is no free technical support and no SLA — but the community and the maintainers are active in the open.

If you want to… Go to…
Report a bug or a reproducible problem GitHub issues in the relevant repository
Ask a question, share an idea, show what you built GitHub Discussions

Before you post

Search existing issues and Discussions first. When you open a new one, include the dev-channel revision you run (commit SHA or image tag), your environment, and clear steps to reproduce.

What commercial support adds

Community Commercial
Channel GitHub issues / Discussions Named engineer
Response Best effort, no SLA Contractual response commitment
Fixes Latest release Backported to LTS versions
Deployment Self-service Turnkey air-gapped delivery and on-premises private POC
Knowledge transfer Docs and community Private training

Commercial support is defined and delivered under a separate commercial agreement. See License & Support and Community vs Enterprise.

Contact

For enterprise inquiries — commercial support, deployment, customization, NDA references, or collaboration — please reach out through the NereidAI organization on GitHub (organization owners / Discussions).

No other contact channel is published on this site.

What community support is not

Community support does not include contractual response times, private engineering time, deployment on your premises, or backported fixes to older releases. Those are commercial capabilities — see Community vs Enterprise.

Where to look next